ProductDive Refund Policy for the UK Global Talent Visa Consulting Service (Rakiya)

ProductDive Refund Policy

At ProductDive, we are committed to ensuring high-quality service through our service providers for the UK Global Talent Visa Consulting Program. Please review the terms and offerings for each partner carefully before making a payment. By using our services, you acknowledge and agree to the terms outlined below. If you have any questions, please book a discovery call for further clarification.

Refund Eligibility

  •   Cancellation requests from students submitted in writing at least 48 hours before the program begins.
  • The query from the student has to be within the proposed offerings and terms and conditions of the service provider.
  •    If the service provider is unable to deliver services due to unforeseen circumstances.

Non-Refundable Cases

  • Service charge of £150  (including but not limited to operational charges, processing, administrative, and platform fees), are non-refundable.
  • Refunds are not applicable once services have been partially or fully delivered.
  • Refund requests based on external outcomes, such as visa decisions made by the UK Home Office will not be honoured. 

Refund Processing

Refund requests will be reviewed within 10 business days and processed according to the outlined terms.

Outlined Terms

Applicable for Essential Guidance, Comprehensive Support, and Premium Packages

1. When Refunds Apply

You are eligible for a refund under the following conditions:

Cancellation by Rakiya: If the service provider is unable to deliver services due to unforeseen circumstances, you will receive a refund for undelivered services.

Cancellation by You: If you cancel at least 48 hours before the service process begins.

2. When Refunds Do Not Apply

Refunds are not available in the following cases:

·       If part or all of the service has already been delivered, regardless of the package selected.

·       If you fail to provide the required documents or inputs needed to complete the service within the timeline as agreed with the service provider. 

·       If your visa application is denied, as decisions rest solely with the UK Home Office.

3. Rescheduling

·       You have the option to reschedule or transfer services if needed. 

Thank you for choosing ProductDive. We are committed to providing you with exceptional training and support throughout your learning journey.

ProductDive Management Team.